PRIVACY POLICY

Last updated: January 29, 2026

Moissanite House (“we,” “our,” or “us”) operates this website and online store (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, make a purchase, or otherwise interact with us.

Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services to you.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

Contact Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number

Payment Information

  • Credit/debit card details
  • Payment confirmation information

(Note: Payment information is processed securely through our payment processors and is not stored directly on our servers.)

Order & Transaction Information

  • Products viewed
  • Cart activity
  • Purchases and returns

Device & Usage Information

  • IP address
  • Browser type
  • Device type
  • Cookies and tracking data
  • Website interactions

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order updates
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized activity
  • Provide marketing and promotional communications (you may opt out at any time)
  • Serve relevant advertising

Marketing & Advertising

We may use your information to deliver advertisements via platforms such as:

  • Meta (Facebook & Instagram)
  • Google
  • Other advertising networks

These platforms may use cookies, pixels, and similar technologies to personalize ads based on your activity.

You may opt out of targeted advertising through your browser settings or ad platform settings.

Cookies

We use cookies and similar technologies to:

  • Enable essential website functions
  • Improve user experience
  • Analyze site performance
  • Deliver targeted advertising

You may disable cookies through your browser settings, though some features may not function properly.

Sharing Your Information

We may share your information with:

  • Shopify (our ecommerce platform)
  • Payment processors
  • Shipping carriers
  • Marketing and advertising partners
  • Legal authorities when required by law

We do not sell your personal information.

Data Retention

We retain your personal information as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request deletion of your data
  • Correct inaccurate information
  • Opt out of marketing communications

To exercise your rights, contact us at the email below.

Data Security

We take reasonable precautions and follow industry best practices to protect your personal information. However, no method of transmission over the internet is 100% secure.

Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, please contact:

Moissanite House

Email: contact@moissanitehouse.com